HomeTerms of use
Last update of Terms of Use was on July 14th 2019.
Accessing and using freespirittours.eu
By accessing and using this website, you accept and agree to be bound by the terms and provision of this agreement. In addition, when using this website’s particular services, you shall be subject to any posted guidelines or rules applicable to such services which may be posted and modified from time to time. All such guidelines or rules are hereby incorporated by reference into the Terms of use.
Any participation in this site will constitute acceptance of this agreement. If you do not agree to abide by the above, please do not use this site.
Free Spirit Tours is a project owned and operated by the Wayoudo d.o.o., tourist agency. Wayoudo d.o.o., tourist agency is the owner of this site. Hereinafter Wayoudo d.o.o. will be cited as “we” or “Wayoudo”, while “you” or “your” refers to the end-customer of the products and services offered on this website. The site is intended to provide information only. We will try to ensure that the content that we provide is correct, but we do not warrant that the site will be uninterrupted, secure or error free, or that its content will be accurate, adequate, current, complete or suitable for your intended purpose. We expressly disclaim any liability which is based on, or arises out of, the information, data or material contained on this site.
Booking conditions
Freespirittours.eu is a website that enables you to organize your trip to Zagreb. We bring you different tourism products and services online all in one place. Unless otherwise stated, Wayoudo is only the intercessor between the customer and the final provider of tourism products or services.
This site shall not be responsible or liable for the accuracy, usefulness or availability of any information about the products and services transmitted or made available via the site, and shall not be responsible or liable for any error or omissions in that information. Also, this site shall not be responsible or liable for any kind of failure of the final provider of products and services purchased on this site.
After the purchase of the selected products and services on this site, Wayoudo issues an invoice as proof of purchase and a voucher as a record of payment for the final service provider (eg. Hostel). The buyer is obligated to present the voucher to the final provider of the product or service. Vouchers are non-transferable.
Wayoudo shall not be responsible or liable for any kind of illness, injury or death of any passenger. Furthermore, Wayoudo is not responsible or liable for any loss or damage of personal belongings during the trip organized by using this site. This site is not the organizer of the trip, but only the intercessor between the customer and the final provider of the products and services promoted on this site.
There is no travel insurance coverage included and Wayoudo recommends that you obtain travel insurance to cover any illness, injury or loss that may occur while you are traveling.
General terms and conditions for package travel arrangements
These General Terms constitute an integral part of the Agreement on Package Travel Arrangement (“Agreement”) concluded between the Agency as the tour operator on the one side and the Contracting Party on the other side.
These General Terms are applicable only to package travel arrangements organized by the Agency and they will not apply in the event that the Agency acts as an intermediary and/or seller of services provided by other travel agencies. In the latter case, the operator in charge of the tour will be specified in the Agreement and the general terms and conditions of that operator, which the Agency will make available to the Contracting Party, will apply.
In the event of any conflict between the terms of the Agreement and/or the Tour Plan and these General Terms, the terms of the Agreement or the Tour Plan will prevail. In the event of any conflict between the terms of the Agreement and the Tour Plan, the terms of the Agreement will prevail.
Definitions and interpretation
In addition to the capitalized terms defined in other sections of the Agreement and in these General Terms, capitalised terms in the General Terms have the following meaning:
“Agency”: Wayoudo d.o.o., with head office at the address Vlaška 78, 10000 Zagreb, Croatia, registered in the Court Registry of the Commercial Court in Zagreb under Court Reg. No.: 080912077, PIN: 74076994997
“GDPR”: General Data Protection Regulation (Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016)
“Ministry”: Ministry of the Republic of Croatia competent for tourism (the Ministry of Tourism and Sport)
“General Terms”: These General Terms and Conditions for the Agency’s package travel arrangements
“Tour Plan”: A document constituting an integral part of the Agreement, which contains pre-contractual information from Article 29(1), items a), b), c), d), e) and f) of the Act
“Traveller”: Any person entitled to travel under the concluded Agreement
“Reasons for which the Agency is not responsible”: The following reasons, based on which the Agency will be exempted from liability for damage caused to the Traveller, provided that the Agency presents proof thereof:
a) Non-compliance attributable to the Traveller;
b) Non-compliance attributable to a third party unrelated to the provision of travel services falling within the scope of the Agreement on Package Travel Arrangements, provided that such non-compliance is unforeseeable or unavoidable; or
c) Non-compliance arising from extraordinary and unavoidable circumstances
“Contracting Party”: Person who wishes to conclude or has concluded an Agreement with the Agency to his own benefit and/or to the benefit of one or more Travellers
“Act”: The Act on the Provision of Tourism Services (Official Gazette 130/2017, 25/2019, 98/2019), as subsequently amended
The definitions contained in these General Terms will apply to singular and plural forms of these terms. All terms defined in these General Terms have the defined meaning when used in any certificate or other document drawn up or submitted in accordance with the Agreement, unless otherwise defined therein. Gender-specific terms used in these General Terms will apply to both male and female gender equally. Whenever the terms “include”, “includes” or “including” are used in these General Terms, it will be deemed that they are followed by the phrase “but not limited to.” The titles of sections in the Agreement and in these General Terms are provided only for ease of reference and have no effect on the interpretation of the Agreement or these General Terms. Any reference to the “Agreement” denotes the Agreement as a whole, rather than any particular term of the Agreement. Legal terms used in these General Terms will be interpreted in accordance with Croatian law, rather than in accordance with the meaning of such legal terms in any other country or jurisdiction. The terms used in these General Terms have the meaning defined in the Act, unless otherwise specified in these General Terms.
Personal data protection
The Contracting Party and the Travellers voluntarily provide their personal data to the Agency. The Agency requires the Contracting Party’s and the Traveller’s personal data in the process of realising package travel arrangements under the Agreement. Such data will be used for further communication, as well as for contracting and performing the services included in the package travel arrangements. The Agency will process, use and store the Contracting Party’s and the Traveller’s personal data in accordance with the applicable regulations, including GDPR. The data will not be transferred outside of the country nor provided to any third parties except suppliers and associates involved in the realisation of the package travel arrangements under the Agreement. The Contracting Party’s and the Traveller’s personal data will be stored in a database, in accordance with the Agency’s decision on the method of personal data collection, processing and storage.
Provided that the Contracting Party/Traveller has given his consent for that purpose, the Agency may use his personal data for marketing purposes (e.g. for sending notices, special offers, promotions and newsletters). The Contracting Party and each Traveller may withdraw their consent for using personal data for marketing purposes at any moment by sending a request by e-mail to the Agency at [email protected].
The Agency’s Rules on Protection of Privacy are available on the Agency’s website at freespirittours.eu. By concluding the Agreement, the Contracting Party acknowledges that he has read the above Rules, familiarised all Travellers therewith and that the Contracting Party and the Travellers fully understand and accept said Rules.
Bookings and conclusion of agreement
The Contracting Party may submit to the Agency an inquiry regarding package travel arrangements and a booking request in person at the Agency’s branch office, by phone, by fax, by e-mail or at the Agency’s website freespirittours.eu – [email protected].
To have a booking confirmed, the Contracting Party is obligated to pay to the Agency an advance in the amount specified in the Agreement. The Contracting Party will pay the advance based on a written proposal of the Agreement, which the Agency will deliver to the Contracting Party and which will also specify the deadline by which the advance must be paid. The Agreement will enter into force as at the date on which the Agency receives the full amount of the advance specified in the Agreement. The paid advance will be included in the total price of the package travel arrangements. If the Contracting Party fails to pay the advance by the deadline specified in the proposal of the Agreement, the booking request will be deemed cancelled, the proposal of the Agreement will be deemed not accepted by the Contracting Party and said proposal of the Agreement will be deemed invalid upon expiry of said deadline.
The Contracting Party must pay the remaining amount up to the total price of the package travel arrangement to the Agency by the deadline specified in the Agreement. If the remaining amount of the price of the package travel arrangement is not paid by the specified deadline, the Agreement will be deemed cancelled by the Contracting Party. In that case, the Contracting Party will be obligated to pay the agreed cancellation fee to the Agency.
Transfer of agreement to another traveller
Prior to the commencement of the package travel arrangements, the Contracting Party may transfer the Agreement to another Traveller who meets all the conditions applicable to that Agreement. The Contracting Party is obligated to notify the Agency of such transfer in writing no later than 7 days prior to the commencement of the package travel arrangements. The Contracting Party and the Traveller to whom the Agreement has been transferred will be jointly and severally liable for the payment of the price and any additional fees, charges or other costs arising from the transfer of the Agreement, of which the Agency has notified them and provided them with proof thereof.
Payment
Unless specified otherwise in the Agreement, the Contracting Party may pay for the Agency’s services in cash at the Agency’s branch office, by bank transfer to the Agency’s business account, in person at the Agency’s branch office using a credit/debit card accepted by the Agency, by making an online payment or by submitting to the Agency a duly completed and signed credit card debiting form by email.
The Agency may grant the Contracting Party a discount for using a particular payment method, of which the Contracting Party will be notified by the Agency prior to initiating payment.
In the event of payment by bank transfer to the Agency’s business account, any bank charges for the transaction are to be paid by the Contracting Party or another Traveller making the payment. In the event of payment by credit card, the agreed amount will be charged in HRK (Croatian kuna) against the selling rate defined for the relevant foreign currency by the card principal/card association. The Contracting Party is aware of the fact that there may be differences between the aforementioned applicable exchange rate and the exchange rates in other countries and the Contracting Party irrevocably accepts the above applicable exchange rate. Payment made by a credit/debit card cannot be canceled.
Price and content of package travel arrangements
The price of package travel arrangements is defined by the Tour Plan and is specified in the Agreement. It covers the services specified by the Agency in the Tour Plan. By concluding the Agreement, the Contracting Party acknowledges the fact that the price of package travel arrangements for other Contracting Parties may be different due to the Agency’s special offers and promotions aimed at increasing the sale of package travel arrangements and filling up available seats (e.g. special “First-Minute”, “Last-Minute” offers and alike).
The prices specified in the Tour Plan are based on the prices agreed upon between the Agency and its suppliers/service providers. Therefore, they do not have to correspond to on-the-spot prices specified at the Traveller’s destination. The Contracting Party is familiar with and understands the fact that the hotels, holiday apartments or other types of accommodation offered in the Tour Plan are described according to the official classification of the relevant country. Since such classifications may differ from one country to another, accommodation and service standards may be different, even incomparable.
Any applicable discounts are explicitly indicated in the Agreement. The Agency will not grant a refund to the Contracting Party/Travellers for any service included in the price of the package travel arrangements that the Contracting Party/Traveller failed to use due to their own decision or fault.
Price increase by the agency
If the Agreement provides that the Agency has the right to unilaterally increase the price of package travel arrangements after the conclusion of the Agreement, it may do so no later than 20 days prior to the commencement of package travel arrangements, in any of the following cases:
a) Changes in the cost of transport of Travellers arising from the cost of fuel or other energy sources, but only if the Agreement explicitly indicates the amount or share of the cost of transport of Travellers in the price of the package travel arrangement;
b) Changes in the amount of tax or charges for travel services included in the Agreement which are determined by third parties not directly involved in the performance of the package travel arrangements (including tourist taxes, landing fees or fees for boarding or disembarking at ports and airports), but only if the Agreement explicitly indicates the amount or share of such taxes or fees in the price of the package travel arrangement; or
c) Changes in the exchange rates applicable to the package travel arrangement, but only if the Agreement indicates the service fees pertaining to a particular currency or their share in the price of the package travel arrangement.
In the event of such a unilateral increase in the price of package travel arrangements, the Agency will unilaterally increase the price by a total amount corresponding to the change in the relevant parameter referred to in items a), b) and/or c) above. In case of such changes, the Contracting Party will be informed by a written notification accompanied by an explanation of the increase and a calculation thereof. The Contracting Party and the Travellers will accept such a unilateral increase in the agreed price if it amounts up to (and including) 8% of the agreed total package travel arrangement price. If such an increase in the price of the package travel arrangement exceeds 8% of the agreed total package travel arrangement price, the Contracting Party is entitled to cancel the tour, i.e. to cancel the Agreement without paying any cancellation fees. If the Contracting Party fails to deliver to the Agency a written cancellation notice within 8 days of receipt of the Agency’s written notice on price changes, the Contracting Party will be deemed to agree with price changes.
If the Agreement stipulates the Agency’s right to unilaterally increase the price of the travel package arrangement after concluding the Agreement in accordance with the above provisions of these General Terms, the Contracting Party, under the same conditions, has the right to a price reduction equivalent to a reduction in the corresponding parameters referred to in items a), b) and/or c). In case of such unilateral price decrease by the Contracting Party, the Agency has the right to deduct actually incurred administrative expenses from the refund owed to the Contracting Party, and to provide to the Contracting Party, at his request, proof of such administrative expenses.
Amendments to the agreement by the agency
After concluding the Agreement and prior to the commencement of the package travel arrangement, the Agency may unilaterally amend the terms of the Agreement by submitting a written notification in that regard to the Contracting Party, provided that such an amendment is insignificant, i.e. that it does not materially change any of the main characteristics of the tour services, does not decrease the quality level or the value of the package travel arrangement, and it does not cause significant inconvenience or additional costs for the Traveller.
If, after concluding the Agreement and prior to the commencement of the package travel arrangement, the Agency is forced to materially amend any of the main characteristics of the tour services or cannot fulfil the agreed special requirements of the Traveller as indicated in the Agreement, it is obligated to notify the Contracting Party thereof in writing without delay. The above notification will include a description of the proposed amendments to the Agreement and any replacement package travel arrangement that the Agency may offer to the Contracting Party. Unless otherwise indicated in such written notification of the Agency, if the Contracting Party does not notify the Agency in writing about accepting the amended Agreement or the offered replacement package travel arrangement within 8 days of the receipt of such notification of the Agency, the Agreement will be deemed cancelled. The Agency will without delay, and within 14 days at the latest, refund the portion of the price that has been paid up to that point to the Contracting Party/Travellers, and the Contracting Party is entitled to receive appropriate damages, unless the Agency proves that the proposal for amendment to the Agreement arose due to reasons for which the Agency is not responsible. If amendments to the Agreement result in a package travel arrangement of a lower quality or price, the Contracting Party is entitled to an appropriate price reduction.
Inability to provide a significant portion of travel services
If a significant portion of travel services cannot be provided in accordance with the Agreement, the Agency will, for the purpose of continuing the package travel arrangement, offer appropriate alternative arrangements to the Contracting Party, if possible of an equal or higher quality than those in the Agreement, without any additional costs for the Contracting Party and the Travellers, including in cases where the Travellers have not been provided a means of returning to the place of departure as agreed.
If the Agency proposes an alternative travel arrangement, the consequence of which is a package travel arrangement of a lower quality than the one in the Agreement, the Agency is obligated to grant an appropriate price reduction to the Contracting Party. The Contracting Party may reject the proposed alternative travel arrangements only if they are not comparable to what was in the Agreement or if the granted price reduction is inappropriate.
f the non-conformity significantly affects the performance of the package travel arrangement and if the Agency does not remedy the non-conformity by a reasonable deadline determined by the Contracting Party, the Contracting Party may cancel the Agreement without paying a cancellation fee and, where necessary, request a price reduction and/or claim damages in accordance with the provisions of these General Terms regulating the right to price reduction and damages.
If it is not possible to provide alternative arrangements or if the Contracting Party rejects the proposed alternative arrangements in accordance with the provisions of these General Terms, the Contracting Party is entitled to, where necessary, receive a price reduction and/or claim damages in accordance with the provisions of these General Terms regulating the right to price reduction and damages, without cancelling the Agreement.
If the package travel arrangement includes the transport of Travellers, the Agency will, in cases referred to in the previous two paragraphs of these General Terms, ensure the repatriation of the Travellers by means of equivalent transport, without undue delays and without additional costs for the Travellers. Additional costs will be borne by the Agency.
Bearing the costs of necessary accommodation
Where the Travellers’ return in accordance with the Agreement cannot be ensured due to extraordinary and unavoidable circumstances, the Agency will bear the costs of necessary accommodation up to a maximum of three nights per Traveller, where possible in the equivalent category of accommodation as the one provided for in the Agreement. If the European Union’s legislation about Travellers’ rights which applies to the relevant means of transport for the Travellers’ return provides for longer periods, such periods will apply.
A limitation of the costs referred to in the previous paragraph of these General Terms will not apply to persons with reduced mobility, as defined in Article 2(a) of the Regulation (EC) No 1107/2006 of the European Parliament and of the Council of 5 July 2006 concerning the rights of disabled persons and persons with reduced mobility when travelling by air (OJ L 204, 26 July 2006) and to any persons accompanying such persons with reduced mobility, to pregnant women, unaccompanied minors and persons requiring special medical assistance, provided that the Agency is informed of their special needs no later than 48 hours before the start of the package travel arrangement.
The Agency cannot invoke extraordinary and unavoidable circumstances for the purpose of limiting liability in accordance with the provisions of this paragraph of the General Terms if the transport provider cannot invoke such circumstances in accordance with the applicable legislation of the European Union.
Agency’s obligations and liabilities
As the tour operator, the Agency is responsible for the performance of the package travel arrangement as a whole, i.e. for the provision of all services included in the package travel arrangement price.
If the Tour Plan does not expressly provide otherwise, the Agency will provide the agreed services in Croatian and in English.
The Agency will, without undue delays, provide appropriate assistance to a Traveller experiencing difficulties, especially by providing appropriate information about health services, local authorities and consular assistance and by assisting the Traveller with establishing distance communication and finding alternative travel arrangements. If the Traveller caused such difficulties intentionally or through negligence, the Agency may charge a fee for such assistance in the amount of its actual costs.
If one of the Travellers is a minor unaccompanied by parents or other authorised person within the package travel arrangement including accommodation, direct contact with the minor or the person responsible for the minor in the minor’s place of residence may be achieved via the Agency’s Contact Point indicated in the Agreement.
The Agency is obligated to keep as a business secret everything it learns about the Contracting Party and the Traveller, and is not allowed to reveal the following information to anyone without their consent, except in cases provided by law and if this is necessary for the purpose of performance of the Agreement: their address, place and time of travel and stay, price paid and the names of other travellers.
The Agency excludes any liability in case the existence of any reason for which the Agency is not responsible is proved. The maximum amount of damages for any losses for which the Agency would be liable, except losses that arise as a consequence of personal injury or losses that the Agency caused intentionally or through negligence, is limited to an amount three times the total price of the package travel arrangement. If international conventions that are binding on the European Union or legal regulations based thereon limit the scope of damages that the provider of the tour service within a package travel arrangement is obligated to pay or limit the conditions under which such provider is obligated to pay damages, such presumptions, limitations and exclusions appropriately apply to the Agency, and the Agency may invoke them in regard to the Contracting Party and the Traveller. Damages or price reduction to which the Contracting Party is entitled in accordance with these General Terms, the Act and the applicable international conventions and regulations will be deducted from each other.
Contracted party’s and traveler’s obligations and liabilities
The Contracting Party expressly confirms the following to the Agency: (i) that all Travellers included in the booking have been familiarised with the Agreement (including the Tour Plan and these General Terms, which constitute an integral part of the Agreement); (ii) that he is authorised to act on behalf of all Travellers included in the booking; (iii) that he bears full responsibility toward the Agency in regard to the compliance of all Travellers with the Agreement and is obligated to make all payments provided in the Agreement on behalf of all Travellers; (iv) that payment of advances and of the total price of the package travel arrangement concerns all Travellers included in the booking and is divided equally between all Travellers included in the booking, unless otherwise defined in the Agreement.
Where these General Terms or the Agreement provide that the Contracting Party gives any statement, guarantee, waiver or undertakes any obligation, it is deemed that he is doing so on his own behalf and on behalf of each Traveller. Where these General Terms or the Agreement provide that the Traveller gives any statement, guarantee, waiver or undertakes any obligation, it is deemed that he is doing so on his own behalf and on behalf of the Contracting Party.
The Contracting Party is obligated to provide all necessary personal data of each Traveller to the Agency and to deliver all documents required for organising and realising the tour to the Agency in a timely manner. The Agency is entitled to request and keep copies of documents, where this is necessary for realising the tour. If the Contracting Party does not deliver the requested data and copies of documents by the deadline and in the manner requested by the Agency, it will be deemed that he has cancelled the booking and the Agreement. In that case, the Contracting Party is obligated to pay the agreed cancellation fee to the Agency. The Contracting Party is liable for any loss caused to the Contracting Party or any Traveller or the Agency as a result of providing inaccurate and/or incomplete data and/or documents.
Unless otherwise provided in the Agreement, the Contracting Party is obligated to obtain every passport, visa, health card or other travel document required for travel and stay abroad for all Travellers, as well as to ensure that the above documents are complete and valid at all times.
The Contracting Party is obligated to notify the Agency prior to conclusion of the Agreement about all facts regarding the health, habits, etc. of each Traveller that may put the tour at risk (including if the Traveller requests a specific type of food for health or other reasons, has a chronic illness, allergies, etc.). If the Tour Plan defines special rules for the tour (such as mandatory vaccination and obtaining appropriate documents), the Traveller is obligated to meet such requirements.
The Traveller is obligated to comply with the rules of accommodation units in regard to the check-in and check-out time for the room, holiday apartment, cabin, etc. If the Traveller in any way disturbs the safety, peace or comfort of other Travellers or third parties or jeopardises and/or hinders the regular course of the Tour Plan, the Agency is entitled to receive damages, stop the tour for such Traveller and continue with the performance of the package travel arrangement without such Traveller. If the Traveller in such a case is a minor, the Contracting Party is obligated to ensure the Traveller’s return home at his own expense.
The Traveller will comply with all reasonable instructions of the Agency’s representative and cooperate with the Agency’s representative in good faith. In case of any dissatisfaction, the Traveller is obligated to cooperate with the Agency’s representative in good faith and attempt to resolve the cause of dissatisfaction, without disturbing other Travellers and third parties, as well as without damaging the Agency’s reputation.
In case of default in the performance of any obligation under the Agreement and applicable regulations, the Contracting Party and the Traveller will be held liable for any damage caused to any Traveller, the Agency, any service provider included in the package travel arrangement or any third party, and will indemnify the Agency against any claims based thereon. The Contracting Party is jointly and severally liable with the Traveller for the Traveller’s obligations referred to in the previous sentence.
Traveler’s complaints
The Contracting Party and/or the Traveller are obligated to notify the Agency, without undue delay and taking the circumstances into account, via the Agency’s contact point indicated in the Agreement, of any non-conformity established during the performance of the tour services included in the Agreement. At the request of the Contracting Party or the Traveller, the Agency will remedy such non-conformity, except in cases where this is not possible or where remedying the non-conformity would lead to disproportionate costs, taking into account the extent of non-conformity and the value of tour services affected by the non-conformity. If the Agency does not remedy the non-conformity for reasons indicated in the previous sentence, the Contracting Party is entitled to a price reduction, as well as to damages, except in cases where the Agency proves that this is a consequence of reasons for which the Agency is not responsible. If the Agency does not remedy the non-conformity by a reasonable deadline determined by the Contracting Party or the Traveller, the Contracting Party and/or the Traveller can do this themselves and request the compensation of necessary costs. The Contracting Party or the Traveller is not obligated to determine a reasonable deadline for remedying non-conformity for the Agency if the Agency has refused to remedy the non-conformity or if the non-conformity has to be remedied immediately.
Insurance offered to the traveler by the agency
In accordance with the Act, the Agency will offer the Contracting Party/Traveller the possibility of direct (or indirect, via the Agency as broker) conclusion of insurance with a third party insurer, including personal accident insurance and insurance against illness while travelling, damage to and loss of luggage, voluntary health insurance during travel and stay abroad, trip cancellation insurance, as well as insurance for covering the costs of assistance and return of the Traveller to the place of departure in case of accident and illness. Information about the contents of the above insurance and the link to the insurer’s general terms and conditions for the insurance contract are available at any time on the following website of the Agency (freespirittours.eu). Unless this is specifically indicated in the Agreement, the price of the above insurance is not included in the price of the package travel arrangement.
Security in case of insolvency and insurance against liability for loss
Pursuant to the Act, the Agency has agreed on the following with the insurance company Hrvatska osiguravajuća kuća d.d., Capraska ulica 6, 10000 Zagreb, OIB: 00432869176, based on the Insurance Contract concluded on 29 September 2023: providing security in case of insolvency, which enables the Contracting Party/Traveller to directly exercise rights arising out of security provided by the insurance company under policy no. P45 7002682429, as well as insurance against liability for loss caused by the Agency to the Traveller by failure to fulfill, partial fulfillment or improper fulfillment of obligations under the Agreement, with the policy no. P457002682429. In case of occurrence of an insured event, the Contracting Party/Traveller is obligated to contact the following insurer in the fastest way possible: [Hrvatska osiguravajuća kuća d.d., Capraska ulica 6, 10000 Zagreb, OIB: 00432869176]. This is valid as an insurance confirmation in case of the Agency’s bankruptcy or inability to pay, as well as confirmation of insurance against liability for loss.
Final provisions
Notification between the Parties in accordance with the Agreement will be deemed to have been validly given in writing if it is sent: (i) by registered mail with a return receipt or (ii) by e-mail to the latest address, i.e. to the e-mail address of which one Party notified the other in writing. The Contracting Party is solely responsible for the accuracy of the address or of the e-mail address for sending the notification, of which he notified the Agency, and is obligated to notify the Agency in writing without delay of any change of the data required for sending a notification.
General information about the Agency is available at the Agency’s website: wayoudo.net. The central contact point for administrative cooperation in accordance with the provisions of the Act is the Ministry, Prisavlje 14, 10 000 Zagreb, e-mail: [email protected], phone: + 385 1 6169 243. The competent authority for monitoring the Agency’s operations is the State Inspectorate, Department of Tourism Inspection, Šubićeva 29, 10000 Zagreb, e-mail: [email protected], phone: + 385 1 2375 100.
The Parties will attempt to amicably resolve any disputes that may arise in regard to the Agreement (including its performance and termination); where this is not possible, the competent court will be the court in Zagreb, Croatia. The governing law will be the law of the Republic of Croatia (excluding its provisions about conflict of law which would refer to the application of foreign law).
ALTERNATIVE NO. 1: [Pursuant to the Act, the Contracting Party may submit a proposal for dispute resolution before a body on the list of notified bodies for alternative consumer dispute resolution, in accordance with the provisions of a special act regulating alternative consumer dispute resolution. The data on currently notified bodies for alternative consumer dispute resolution are available at the website of the Ministry of Economy, Entrepreneurship and Crafts of the Republic of Croatia: http://potrosac.mingo.hr/hr/potrosac/clanak.php?id=12645.]
ALTERNATIVE NO. 2: [Pursuant to the Act, the Contracting Party may submit a proposal for dispute resolution before [•], in accordance with the provisions of a special act regulating alternative consumer dispute resolution.]
The platform for online consumer dispute resolution in regard to services purchased over the Internet is available at the link: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.adr.show.
If any term of the Agreement or provision of these General Terms is or becomes null and void, invalid or unenforceable, or if the Agreement contains an unintended gap, this will not affect the validity or enforceability of the remaining part of the Agreement. Any such null and void, invalid or unenforceable term or provision will be deemed replaced by, and any such gap will be deemed filled with an appropriate term or provision which is closest to the original intention of the Parties, pursuant to the economic purpose and objective of such term and/or provision and/or Agreement, to the extent to which this is legally permitted.
These General Terms exclude all general operating terms and conditions of the Agency issued earlier in regard to package travel arrangements, and enter into force on the date of their publication on the Agency’s website, i.e. on 14 July 2019. The Agency reserves the right to amend these General Terms at any time by publishing the amended text of the General Terms on the Agency’s website, which enters into force as of the date of its publication.
Prices and payments
This site precisely indicates what is included in the paid price. Some products and services will be fully charged by this site, while some will require additional payment directly to the service provider. This information is precisely given on the page of each product or service.
The prices of all products and services are shown in two currencies – Euro (EUR) and Croatian kuna (HRK). The prices in kuna are official and products will be charged accordingly. The prices in Euro are additional pieces of information and this site is not responsible for their accuracy.
This site uses PayPal and Trekkpay payment gateways and does not get any information about the customer’s credit cards.
Cancellation policy
If you want to cancel your trip, Wayoudo may refund your voucher at their sole discretion, in which event you will be required to pay a cancellation fee. Cancellation fees depend on the possibility of cancellation stated for each booked service. To be given a refund, you are obligated to provide us with your PayPal account, which will be the sole means of refund.
For the cancellation of accommodation, you are required to contact Wayoudo, who will further contact the accommodation provider and try to cancel your reservation if possible, depending on each hotel/hostel/apartment’s individual cancellation policy. If the cancellation is not possible, it will not be possible to refund you for the first night of the planned stay. The amount paid for the other nights will be paid back to the customer if he contacts Wayoudo.
The cancellation policy for each accommodation provider is stated on the providers’ respective pages on this site. In the case you do not appear to claim your booking, your voucher will become invalid.
Privacy policy
We commit ourselves not to publish or sell your personal information. By providing information to this site or to our sign up lists at any of our tours and services, you consent to that information being used only by Wayoudo, our related companies and our suppliers according to this privacy policy and GDPR (General Data Protection Regulation).
By attending or signing up for any of the tours provided by Wayoudo, using this site or the sign-up lists at the beginning of our tours, you agree that we can use group photos of the tours you attended as promotional material on this web site or any of our social network profiles.
By providing information to this site you agree to be on our newsletter subscriber list, which you can easily unsubscribe from at your own discretion. You also agree that we use your personal information exclusively for the purposes of our marketing activities. We respect your privacy and therefore we will use your personal information according to this privacy policy and GDPR.
This site uses PayPal payment gateway and does not get any information about the customer’s credit card. It should be noted that the Internet is an insecure environment and there is always a possibility of data theft. Wayoudo makes every effort to provide maximum protection for the data in question, but cannot be held responsible for possible data theft.
Cookies policy
A cookie is a small piece of data sent from a website and stored in a user’s web browser while a user is browsing a website. When the user browses the same website in the future, the data stored in the cookie can be retrieved by the website to notify the website of the user’s previous activity.
We use cookies to give you the best possible experience on our site. We use cookies and other tracking technologies to collect data, personalize content and ads, and analyze our traffic. We share information about your use of our site with our social media, advertising, and analytics partners who may combine it with other information you have provided to them.
In addition, Wayoudo follows visits to their sites solely for the purpose of obtaining the necessary information about the attractiveness and effectiveness of their site on the market and makes use of a third party service called Google Analytics.
Wayoudo also uses cookies for the purpose of advertising their own products and services and the products and services of their partners that customers might be interested in. The user of this site can edit the reception of cookies through the settings of his/her web browser at any time.
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The content of this site is protected by copyright and no part of this site may be reproduced or adapted in whole or in part without our prior written consent. All rights on this site are owned by Wayoudo. Wayoudo may, at any time and without notice, alter any of these terms and conditions.
