HomeTerms of use

Last update of Terms of Use was on July 14th 2019.

Accessing and using freespirittours.eu

By accessing and using this website, you accept and agree to be bound by the terms and provision of this agreement. In addition, when using this website’s particular services, you shall be subject to any posted guidelines or rules applicable to such services which may be posted and modified from time to time. All such guidelines or rules are hereby incorporated by reference into the Terms of use.

Any participation in this site will constitute acceptance of this agreement. If you do not agree to abide by the above, please do not use this site.

Free Spirit Tours is a project owned and operated by the Wayoudo d.o.o., tourist agency. Wayoudo d.o.o., tourist agency is the owner of this site. Hereinafter Wayoudo d.o.o. will be cited as “we” or “Wayoudo”, while “you” or “your” refers to the end-customer of the products and services offered on this website. The site is intended to provide information only. We will try to ensure that the content that we provide is correct, but we do not warrant that the site will be uninterrupted, secure or error free, or that its content will be accurate, adequate, current, complete or suitable for your intended purpose. We expressly disclaim any liability which is based on, or arises out of, the information, data or material contained on this site.

Booking conditions

Freespirittours.eu is a website that enables you to organize your trip to Zagreb. We bring you different tourism products and services online all in one place. Unless otherwise stated, Wayoudo is only the intercessor between the customer and the final provider of tourism products or services.

This site shall not be responsible or liable for the accuracy, usefulness or availability of any information about the products and services transmitted or made available via the site, and shall not be responsible or liable for any error or omissions in that information. Also, this site shall not be responsible or liable for any kind of failure of the final provider of products and services purchased on this site.

After the purchase of the selected products and services on this site, Wayoudo issues an invoice as proof of purchase and a voucher as a record of payment for the final service provider (eg. Hostel). The buyer is obligated to present the voucher to the final provider of the product or service. Vouchers are non-transferable.

Wayoudo shall not be responsible or liable for any kind of illness, injury or death of any passenger. Furthermore, Wayoudo is not responsible or liable for any loss or damage of personal belongings during the trip organized by using this site. This site is not the organizer of the trip, but only the intercessor between the customer and the final provider of the products and services promoted on this site.

There is no travel insurance cover included and Wayoudo recommends that you obtain travel insurance to cover any illness, injury or loss that may occur while you are travelling.

Prices and payments

This site precisely indicates what is included in the paid price. Some products and services will be fully charged by this site, while some will require additional payment directly to the service provider. This information is precisely given on the page of each product or service.

The prices of all products and services are shown in two currencies – Euro (EUR) and Croatian kuna (HRK). The prices in kuna are official and products will be charged accordingly. The prices in Euro are additional pieces of information and this site is not responsible for their accuracy.

This site uses PayPal and Trekkpay payment gateways and does not get any information about the customer’s credit cards.

Cancellation policy

If you want to cancel your trip, Wayoudo may refund your voucher at their sole discretion, in which event you will be required to pay a cancellation fee. Cancellation fees depend on the possibility of cancellation stated for each booked service. To be given a refund, you are obligated to provide us with your PayPal account, which will be the sole means of refund.

For the cancellation of accommodation, you are required to contact Wayoudo, who will further contact the accommodation provider and try to cancel your reservation if possible, depending on each hotel/hostel/apartment’s individual cancellation policy. If the cancellation is not possible, it will not be possible to refund you for the first night of the planned stay. The amount paid for the other nights will be paid back to the customer if he contacts Wayoudo.

The cancellation policy for each accommodation provider is stated on the providers’ respective pages on this site. In the case you do not appear to claim your booking, your voucher will become invalid.

Privacy policy

We commit ourselves not to publish or sell your personal information. By providing information to this site or to our sign up lists at any of our tours and services, you consent to that information being used only by Wayoudo, our related companies and our suppliers according to this privacy policy and GDPR (General Data Protection Regulation).

By attending or signing up for any of the tours provided by Wayoudo, using this site or the sign-up lists at the beginning of our tours, you agree that we can use group photos of the tours you attended as promotional material on this web site or any of our social network profiles.

By providing information to this site you agree to be on our newsletter subscriber list, which you can easily unsubscribe from at your own discretion. You also agree that we use your personal information exclusively for the purposes of our marketing activities. We respect your privacy and therefore we will use your personal information according to this privacy policy and GDPR.

This site uses PayPal payment gateway and does not get any information about the customer’s credit card. It should be noted that the Internet is an insecure environment and there is always a possibility of data theft. Wayoudo makes every effort to provide maximum protection for the data in question, but cannot be held responsible for possible data theft.

Cookies policy

A cookie is a small piece of data sent from a website and stored in a user’s web browser while a user is browsing a website. When the user browses the same website in the future, the data stored in the cookie can be retrieved by the website to notify the website of the user’s previous activity.

We use cookies to give you the best possible experience on our site. We use cookies and other tracking technologies to collect data, personalize content and ads, and analyze our traffic. We share information about your use of our site with our social media, advertising, and analytics partners who may combine it with other information you have provided to them.

In addition, Wayoudo follows visits to their sites solely for the purpose of obtaining the necessary information about the attractiveness and effectiveness of their site on the market and makes use of a third party service called Google Analytics.

Wayoudo also uses cookies for the purpose of advertising their own products and services and the products and services of their partners that customers might be interested in. The user of this site can edit the reception of cookies through the settings of his/her web browser at any time.

Accessing and using freespirittours.eu

The content of this site is protected by copyright and no part of this site may be reproduced or adapted in whole or in part without our prior written consent. All rights on this site are owned by Wayoudo. Wayoudo may, at any time and without notice, alter any of these terms and conditions.

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